Objects of the value stream toolbox > Customer and supplier

Contents

1. Brief description

A customer creates orders based on the order list and the product list.

2. Procedure and control description

These orders trigger a production order in production control. If you link the customer object directly to a supermarket (information connection), the products are taken directly from the supermarket.

Three different cases are considered with regard to order generation:

•Demand by cycle times: According to this setting, the due date for delivery per order is independent of each other.

oEvery 1 hour once Product A order is triggered.

oEvery 2 hours once Product B order is triggered.

oEvery 2nd hour there will be a overlap of order trigger of both Product A & Product B.

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Figure 1 - Order mode: Demand by cycle times

•Consecutively by products: The orders are processed one after the other according to this setting. If delays occur for the current order, the subsequent orders are also delayed.

oAccording to these settings 30 parts of Product A will be requested after 1 hour, then 15 parts of Product B will be requested after 2 hours.

oAfter that 30 parts of Product A will be requested after another 1 hour, and so on.

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Figure 2 - Order mode: Consecutively by products

•Order Mode: Demand by cycle time with variation

oEvery 1 hour once Product A order is triggered.

oThere is a variation in order, instead of a constant order trigger of 30 products.

oVariation ranges from 27 to 33 products per hour and this is completely a random trigger.

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Figure 3 - Order Mode: Demand by cycle time with variation

Customer orders depending on shift calendar

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Figure 4 - Customer orders depending on shift calendar

Customer and Process - Impact of shift calendar and order backlogs

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Figure 5 - Customer and Process - Impact of shift calendar and order backlogs

3. Parametrization

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Figure 6 - Customer

Process Parameter	Required	Description
Name	no	Name of the object
Products	no	Products of the object
Order mode	yes	How orders are created
Order throughput time threshold	no	Delivery time after which compliance is valuated (specified as a percentage in the dynamic key figures)
Histogram interval order throughput time	no	Width of histogram intervals
Shift calendar	no	Allocation of working hours and rest periods
Comment	no	Custom notes and annotations

Product Parameter	Required	Description
Product	yes	Product to be processed
Quantity	yes	Product required to manufacture selected product
Timing interval	yes	Time interval between product delivery
Range of variation [%]	yes	Deviations in product delivery (in %)
Planned cycle time	no	Average planned cycle time per day
Order lot size	no	Rounding value for orders placed within the system. Additionally, orders will be split into quantity of lot size. For e.g. with an order of 92 products and a lot size of 50, product demand will be rounded to 100 and split into 2 orders going into the system (e.g. to the PPS). If not active, the actual customer demand is used.

4. Connection types

See chapter Possible connections to objects.